Return & Replacement Policy

Draft for legal and business review before launch. Confirm every [bracketed] item.

Return & Replacement Policy for savex.store

This policy applies to Bose products bought on savex.store from Savex Technologies Private Limited ("Savex") under the corporate employee purchase programme.

1. Damaged, defective or wrong products

If your product arrives damaged, does not work out of the box, or is not the product or colour you ordered, tell us within [7] days of delivery at careepp@savex.in, with your order number and photos or a short video of the product and packaging. After we verify the issue, we will arrange a free pickup and send you a replacement. If a replacement is not available, we will refund you in full.

2. Returns for other reasons

Because headphones and earbuds are personal-use audio products, we [do not accept returns for change of mind once the product has been opened]. Unopened products in their original sealed packaging may be returned within [7] days of delivery; [a return shipping fee of Rs. X may apply].

3. Conditions

Return the product with all accessories, manuals, free items and the original box and packaging.
Do not remove serial-number labels.
Products damaged by misuse, liquid, accident or unauthorised repair are not covered by this policy (see Warranty below).

4. Refunds

Approved refunds are made to the original payment method within [7] working days of our receiving and inspecting the product. Your bank or card issuer may take a few more days to show the credit.

5. Cancellations

You can cancel an order free of charge before it is shipped by writing to careepp@savex.in. After shipping, please use the return process above.

6. Warranty

Every product carries the manufacturer's warranty from Bose (usually 1 year from the date of purchase; the exact period is shown on each product page). Warranty service in India is provided by Bose's authorised service partner. Keep your GST invoice from savex.store, which is your proof of purchase.